Privacy Policy

1. Introduction

The Palácio d’Ouro values your privacy and is committed to protecting the personal data of visitors, clients, students, and users of our website.
This Privacy Policy explains how we collect, use, store, and protect your information, in accordance with the Brazilian General Data Protection Law (LGPD – Law No. 13.709/2018).

By using this website, you agree to the terms described below.

2. Personal data we collect

We may collect the following personal data when you interact with our website:

2.1 Data you voluntarily provide

• Full name

• Email

• Phone / WhatsApp

• Information submitted through contact or booking forms

• Data required for ticket purchases (processed by Sympla)

2.2 Data collected automatically

• IP address and approximate location

• Browser and device type

• Navigation cookies

• Pages visited and time spent on the site

These data are securely stored and used only for essential website operations.

3. Purposes of data use

The collected data may be used to:

• Process contact requests

• Schedule visits, events, or venue rentals

• Send information about the Palácio d’Ouro, if authorized

• Improve browsing experience

• Fulfill legal, regulatory, and security obligations

• Facilitate ticket purchases through partner platforms (e.g., Sympla)

We do not sell, rent, or share your data with third parties for commercial purposes.

4. Data sharing

We may share your data only with:

• Ticketing and payment platforms, such as Sympla

• Technology service providers (hosting, email, data analytics)

• Competent authorities, when required to comply with legal obligations

All partners must meet LGPD requirements.

5. Cookies

We use cookies to improve your experience on the website, including:

• Essential cookies (site functionality)

• Performance cookies (navigation statistics)

• Marketing cookies (if enabled by you)

You may configure your browser to refuse cookies, but some features of the website may not function properly.

6. Your rights (LGPD)

You may, at any time:

• Request access to your data

• Request correction or updates

• Request deletion of personal data

• Withdraw your consent

• Request information about how your data is used and processed

To exercise your rights, contact us via WhatsApp: (31) 3350-4991 or email: contato@palaciodouro.com.br.

7. Data storage and security

Your personal data are stored on secure servers and protected by appropriate technical and administrative measures to prevent unauthorized access, leaks, alterations, or any improper use.

8. Third-party links

Our website may contain links to external platforms, such as Sympla or social networks.
The Palácio d’Ouro is not responsible for the privacy policies of third-party websites.

We recommend reading each service’s privacy policy before providing your data.

9. Policy updates

This Privacy Policy may be updated periodically to reflect legal, technological, or operational changes.
The most recent version will always be available on this page.

10. Contact

For questions about this Privacy Policy or about how we handle your data, contact us:

Palácio d’Ouro – Cultural Center
WhatsApp: (31) 3350-4991
Address: Rua Conselheiro Quintiliano, 627, Lajes, Ouro Preto – MG